An AI-powered chatbot is one of the most effective ways to enhance the customer experience and operational efficiency. Using natural language, it can handle queries, provide the status of accounts, book appointments, streamline workflows, and provide personalised, accurate responses at scale.
Your very own, privacy-focused, onshore, internal ChatGPT. With its powerful RAG engine, you can ingest, access and interact with your internal company knowledge (policies, procedures, documents, proposals, etc.) securely, ensuring data stays protected while delivering big productivity gains.
Whether dealing with forms, contracts, statements or invoices, converting documents from unstructured or semi-structured formats for automatic processing is a challenge most organisations face. GenAI is game-changing, overcoming the limitations of legacy OCR and leaving template-based solutions in the dust.
Designed specifically for contact centres moving to adopt AI, we clean and structure data from your existing knowledge base and develop a set of targeted questions that transform your content into agent-assist-ready knowledge. This enhanced knowledge is then integrated into your contact centre platform, such as NICE, Verint, or Genesys, improving efficiency and CX.
Automated decision-making suited to compliance-heavy industries (Finance, Healthcare, Government), or anywhere that traceability of reasoning is important. Want an answer fast? The model can refer to Policy Documents, Regulatory Guidelines, Standard Operating Procedures, Legal Documents, Risk Assessment Guidelines, Clinical Guidelines, etc. All decisions are explainable and transparent.
Powerful AI-based tool designed to analyse and extract insights from unstructured communication data such as emails, chats, and documents. It leverages natural language processing to identify customer requests or support issues and routing or actioning them appropriately. It extracts information, and automates actions based on your business communications.
Generative AI is used across various industries for tasks such as:
• Content creation (e.g., text, images, and videos)
• Customer support chatbots and virtual assistants
• Code generation and software development assistance
• Data summarisation, recommendations & analysis
• Personalised marketing and recommendation systems
Generative AI enhances customer service by powering intelligent chatbots that can handle a wide range of customer queries. These AI systems can generate natural language responses, escalate issues to human agents when necessary, and personalise interactions based on previous conversations.
High-quality data is crucial for Generative AI because it ensures the model generates accurate and meaningful outputs. Poor data quality, including biased, incomplete, or outdated data, can result in misleading, inaccurate, or harmful outputs.
Yes, Generative AI can assist with compliance by automating document generation, reporting, and regulatory analysis. It can also ensure that communications adhere to industry-specific regulations by generating compliant and consistent messaging.
