Artificial Intelligence (AI) Consulting Services
01. Discover & Evaluate
Technology is not a panacea. To get the most from process automation, document understanding, and other artificial intelligence technologies, it should meet your mission and objectives. And deliver value along the way. We can help you design and deliver digital transformation programs, automation operating models, and technology centre of excellences to help your organisation meet its goal in no time at all.
How we can help:
- AI & Automation strategy
- AI & Automation readiness assessment
- build a pipeline of prioritised & vetted, value-creating opportunities
- benefits assessments
- executive strategic advisor
- process reimagining
- process discovery and design
- workforce impact
- value realisation
- centre of excellence (CoE) strategy
- capability assessment
- innovation culture
- emerging technology strategy
02. Design, Build & Automate
Using your automation and emerging tech strategy, we can help implement AI & Intelligent Automation across your business. From proving value and demonstrating the return on investment of a pilot through to fast, scalable and robust implementation.
We have an agile development approach with full visibility and engagement, we provide hypercare for all solutions deployed.
How we can help:
- operating model establishment
- define requirements, validate assumptions and architect solutions
- agile delivery methodology
- design, build, test & deploy automations
- track benefits realisation
- change & project management
- automation design authority
- capability build through mentored delivery waves
- automation CoE establishment
- intelligent automation training
- short and long term contracts
03. Operate & Run
Not every business has the time, budget or desire to build their own in-house capabilities to design, build, and maintain the solutions necessary to achieve their automation ambitions.
Although capable of pushing business value release to new heights, RPA and associated intelligent automation technologies can be complex, like any other enterprise-grade technology. At some stage things will go wrong. We will actively stop, start, patch bugs and keep automations running in fifth gear to avoid any downtime. And when things do go wrong, we can get you going in no time at all.
How we can help:
- process / digital workforce support
- monitoring for digital workers and AI agents
- benefits realisation tracking
- build and manage technical infrastructure
- operate and optimise automation platform
- automation platform design & reviews
- licensing management
- vendor management
Get in touch
Have a process, customer experience or service challenge you’d like to discuss?
Based in Sydney, we have staff located across all major Australian capital cities.
Proudly part of the
Customer Science Group
Bringing your customer and digital vision to life
Customer Science Group is a leading Australian Customer Experience and Digital Transformation Company.
Our vision is to help Australian organisations be global service leaders. With Customer Science Group you have access to a complete suite of offerings and partner network to deliver your customer experience, services and digital transformation vision.